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Returns & Replacements

Please note that we only offer returns for item exchange. We do not accept returns for refund.

This is because all of our items are made to order. Why? Because it's better for the environment! We're hoping to reduce the amount of waste in the world, and we're doing our part by not mass producing and storing items. We only print up what is ordered, and we would like to try and keep it that way. So with this in mind please ensure your order is correct before making payment. We will not accept returns for items that are simply unwanted.

Sizing information is provided with each item, and specific measurements can be given if required. Most items (if not all) have a chart in the items photos which lists the actual measurements of each size. If you are unsure at all just ask using the contact us form provided, or send us a message on our facebook page.

We do however understand that even with this information it can be difficult to gauge the required size, especially if the item is a gift for someone else, so if needed an item can be returned for an exchange. But only where authorisation is given. Please see below for details.

Returns & Replacements

Before returning an item you must obtain a returns authorisation. Please ensure you request a return using the detail on our contact us page

If you are returning an item, please ensure you send it back to:


Zen Oh Tee
18 Millfield, #2
Folkestone
Kent
CT20 1EU
United Kingdom


BUT PLEASE NOTE:

Personalised items, unique order requests or items with design modifications CANNOT BE RETURNED FOR ANY REASON

If a personalised item is found to be faulty this must be reported on the day it is received and a replacement will be provided.

Items returned without authorisation will not be processed.

We will authorise the return of an item in the following cases:


Exchange

You may return any unworn and unwashed item to us for size or design exchange. You need to ensure your item is returned to us within 28 days of you receiving it.

  • We will only refund postage if the return is a result of our error.
  • We cannot refund or exchange a worn or washed item for any reason.
  • You must ensure that the item being returned is suitable for resale.

Faulty or Damaged Item

You may return any item that was faulty or damaged when received for a replacement or refund. If this case arises, in order for us to resolve the matter quickly and efficiently you need to contact us within 48 hours of receiving the goods. You will need to retain all packaging and labels received with your parcel, otherwise you may invalidate any claim. In cases where items have been sent out damaged or faulty we will also refund the return postage.

  • We will only refund postage if the return is a result of our error.
  • We cannot refund or exchange a worn or washed item for any reason.

Duplicate or Incorrect Item

You may return any duplicate or incorrect item sent to you as a result of our error for an exchange for the correct item. In these cases we will also refund the return postage.To request a returns authorisation please contact us and include all order information you have to hand.

I wasn’t at home when my postman tried to deliver and the parcel is now being returned to sender, what happens now?

All items are sent with a return address in case anything goes wrong. Should your order be returned due to incorrect address provided by yourself, or if you were not at home to receive it and did not rearrange delivery or collect it from your local post depot, or if there is an issue with your local delivery service, you will not be refunded the cost of any postage paid.

If you wish to have the item resent, we must ask that you pay a postage charge for a new delivery attempt to be made.

If the item is returned to us due to an error on our part or a damaged label we will happily resend the item for you at our cost.

Any issues with your local postal service you must take up with them directly, we cannot speak to them on your behalf.

Refunds

Refunds can and will only be made to the original account used to pay for the item being refunded. Under no circumstances will refunds be made using methods or accounts that we're not involved in the original order process.

Latest Blog Posts

27 Nov 2020, 13:51
14 Aug 2020, 10:40
23 Jul 2020, 11:21
24 Jun 2020, 15:43
5 May 2020, 13:26
22 Apr 2020, 13:10